UPDATE: April 1, 2020

PAY YOUR BILL WITH A CREDIT CARD: If you want to pay your bill with a credit card please call: 413-562-7036 Ext. 107 and leave a message with your name and telephone number. We will call you back as soon as possible to take your payment. Thank you!

UPDATE: March 27, 2020

Our Office is closed for in person visits at this time. Please do not come to our office.

Our providers are performing TELEHEALTH encounters only.

Please Call: 413-562-5173 to schedule an appointment for a TELEHEALTH call with your provider.

Note: We are receiving a high volume of phone calls, so we apologize for any inconvenience in reaching us by phone.

If our line is busy and you can’t get through to our staff and wish to schedule a TELEHEALTH appointment, please use the website Request an Appointment form.

Another option to contact us (for issues unrelated to appointment scheduling) if you can’t reach us by telephone is to use our website’s HIPAA Compliant Encrypted Form

Staff are always monitoring form submissions from our website and we’ll try to reply to you as soon as possible.

If you have COVID-19 related questions please see our CDC resources (links below) for answers to the most common questions.

If you need to speak with your provider, call to schedule a TELEHEALTH appointment.

Please do not come to our office for TESTING. We do not have the ability to test for COVID-19.

If you have mild symptoms of COVID-19: Stay home. If symptoms worsen, go to your nearest ED (Emergency Department).

Thanks for your understanding through this difficult period.

Updated: March 15, 2020

This is an emerging, rapidly evolving situation and we will provide updated information as it becomes available, in addition to updated guidance.

For the most up-to-date information, visit the CDC’s COVID-19 Situation Summary

For frequently asked questions, visit the CDC’s COVID-19 FAQ page.

During this rapidly evolving national and community health event, we are working to ensure the safety of all patients and staff.

For patients with upcoming appointments and procedures, please review the following guidelines:

For the protection of our patients and staff we are temporarilly limiting patient visitations within Family Medicine Associates to those patients who meet the following criteria.

ALL PATIENTS MUST BE FREE OF COVID-19 (CORONAVIRUS) SYMPTOMS:

FEVER
COUGH
SHORTNESS OF BREATH

IF YOU HAVE ANY OF THE ABOVE SYMPTOMS , DO NOT COME TO THE OFFICE. PLEASE CALL TO SPEAK WITH OUR STAFF: 413-562-5173

Medicare Annual Wellness Visit:

If you need an Annual Wellness Visit performed during this COVID-19 outbreak, we can schedule this type of exam to be done by telephone. We will not perform this exam in our office, for everyone’s protection.

Annual Physicals:

Routine physicals will need to be rescheduled.

Medication (Rx) Refills:

Call our office with refill request or questions about your prescriptions. Do not come to the office for refill-related questions.

MASKS:

We have a limited supply of masks and in anticipation of mask shortages, at this time we are supplying masks only to patients who are symptomatic. All of our clinical staff will wear masks.

TEST KITS: We do not have test kits.

If you do NOT have symptoms of fever or respiratory illness:

For general appointments – please call our office to reschedule your appointment for another time. Please do not risk spreading infection to others during this national healthcare emergency.

For procedures – please call your provider to determine if you need to reschedule based on the severity of your symptoms.

EVENING HOURS HAVE BEEN SUSPENDED UNTIL FURTHER NOTICE

What is the CORONAVIRUS (COVID-19)?

Coronaviruses are a large family of viruses, some causing respiratory illness in people and others circulating among animals. Rarely, animal coronaviruses can evolve and infect people and then spread between people. Previous coronavirus outbreaks have included severe acute respiratory syndrome (SARS) and Middle East Respiratory Syndrome (MERS).

The U.S. Centers for Disease Control and Prevention (CDC) believes the current risk to the American public of becoming exposed to and infected with COVID-19 coronavirus is low, however this is a rapidly evolving situation and information will be updated as it becomes available.

For more information, visit the CDC’s COVID-19 Situation Summary.

What are the symptoms?

Fever, cough, sore throat, and in some cases, difficulty breathing. For many cases, it presents a lot like the flu.

How does it spread?

It appears to spread like other respiratory viruses—by people with the infection coughing and sneezing. These droplets are inhaled by other people, or moved to the eyes, nose, or mouth by contaminated hands. The droplets travel no more than 6 feet from the infected person.

What if I traveled on an airline recently?

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Who needs to get tested for COVID-19?

Currently, the CDC recommends that only people with a combination of the following symptoms and risk factors need testing:

If you have fever and symptoms of lower respiratory illness such as cough and difficulty breathing AND you have traveled to have traveled to mainland China, Japan, South Korea, Iran or Europe within the last 14 days of becoming ill, you should be tested.
If you have fever and symptoms of lower respiratory illness AND had close contact with a person who was ill and is being investigated for the virus.
If you have severe acute lower respiratory illness that requires hospitalization without other explanatory diagnosis such as influenza.
Testing is conducted through the Massachusetts Department of Health and the CDC. If you are determined to be at risk, your healthcare provider and care team will notify Public Health and coordinate the test.

What is Family Medicine Associates doing about COVID-19 coronavirus?

All local hospitals, as well as Family Medicine Associates, have plans and protocols in place for how to assess the risk if a patient presented meeting the criteria for a suspected case of COVID-19 coronavirus disease. If a case of COVID-19 is suspected, Massachusetts State Department of Health is notified and a test is sent for analysis. Local hospital staff have been trained and supplied with the skills and resources necessary to care for patients who present with coronavirus and contain the illness.

To learn about practices for evaluating a suspected case of COVID-19, visit the CDC Evaluation and Reporting guide.

What do I need to know to keep myself and my family safe?

The most important steps to take are the same as for every cold and flu season:

Wash your hands frequently.
Stay home when feeling ill.
If you experience symptoms and have traveled to mainland China, Japan, South Korea, Italy or Iran, call your provider’s office. They will help you determine if you need to be seen and provide you with instructions to seek medical care.
Read more about the CDC’s guidelines for Prevention and Treatment.

Still have questions?

Stay up-to-date with the latest information on COVID-19 by visiting MASS.GOV and the Centers for Disease Control and Prevention.

For a situation overview, visit the CDC’s COVID-19 Situation Summary