Patient portals are healthcare-related, secure websites that allow patients to interact and communicate with their healthcare providers, such as physicians and hospitals. Patient Portals give patients access to their health information so that they can take a more active role in their own healthcare.

Yes. The Patient Portal, and all data contained within, is completely encrypted, and HIPAA-compliant.

Fill out and submit this short form. We'll receive it, verify the request, and then send you and email with a link to activate your Patient Portal account.

Send an email with a detailed description of the issue that you are having, as well as your contact information, to:

patientportal@familymedicineofwestfield.com

or use the contact form at the bottom of this page.

Email Instructions 

We also have tutorial videos on our website!

If this is your first time logging into the patient portal, please refer to the information below for help logging in:

Here is the link to the YourHealthFile® Patient Portal

You must have already activated your account to be able to use the login box on this website. If you have not yet activated your Patient Portal account, please fill out and submit this form as a first step.

No. Our Patient Portal is a mobile-responsive website, meaning it will format to any screen size. There is no app to download or install. Recommended web browsers are:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

The Inbox is where you will receive communication from your provider and/or staff at Family Medicine Associates. For example, if you request medical record information, you will be notified in your inbox that it is ready to download or view through the portal, or any other instructions.

You will also receive electronic notification in your Inbox that lab results are available for viewing.

Other items you may see in your inbox:

• Unread messages
• Read messages
• Appointment Request response from staff
• Prescription Refill Request response from staff
• Documents sent from your provider or staff
• Forms to be completed
• Statement to be paid
• Educational materials related to your treatment

You can message our staff from your Patient Portal account to request your Medical Record and we're happy to help.

Alternately, there is much that you can do yourself: You can download our Medical Records Release Form if you need to request your records or provide this form to another provider/office to send us your medical records.

From your Patient Portal account, there are additional ways to view or download your medical records:

1: Once logged into your Patient Portal account, click the large tile named: Review Medical Record . The Patient Summary page should load. You can download your Summary on this page, see below. If you don't choose a date range, then the summary will start with the date that you became a patient.

2: You can see all of the individual records in your chart by going to the Documents menu in the Patient Portal. You'll see a list of each document with ability to view and download. They are likely in PDF format.

3: From Patient Account>Send My Record

You can either email or send as Direct Message, a selection of your medical record (by date range) or your entire record. Please pay attention to the Privacy notice if choosing: email.    You may need to contact staff for assistance with either of these two  options.