We Are Committed To Your Ongoing Health and Well Being!

Our new YourHealthFile™ Patient Portal will allow us to communicate important information to you including:

Pay Your Bill Online
Receive Appointment Reminders
Request Appointments and Prescription Refills
Request, View, and Download your Health Summary
View your Lab Test Results
View your Clinical Visit Summary
Review all of the medications in your health record
Allergies: Keep track of your allergies and avoid negative interactions
Access Education Materials
Download your Medical Records

General Questions

What is a Patient Portal?

Is the Patient Portal secure?

How do I sign up for the Patient Portal?

Who do I contact if I need help signing up?

I received an email from YourHealthFile to activate my account. What do I do?

Email Instructions

Open the email and click the registration link (expires in 5 days).
Create a username and password.
Select and answer a security question.
Review and accept the user agreement.
Click Update Account.

Once this has been done, you can then:

Log in with your new username and password.
Click Log In.

The Patient Portal landing page looks like this, below:

We also have tutorial videos on our website!

First Time Patient Login Information

Is there a Patient Portal app?

What is the Patient Portal Inbox?

The Inbox is where you will receive communication from your provider and/or staff at Family Medicine Associates. For example, if you request medical record information, you will be notified in your inbox that it is ready to download or view through the portal, or any other instructions.

You will also receive electronic notification in your Inbox that lab results are available for viewing.

Other items you may see in your inbox:

Unread messages
Read messages
Appointment Request response from staff
Prescription Refill Request response from staff
Documents sent from your provider or staff
Forms to be completed
Statement to be paid
Educational materials related to your treatment

How do I request my Medical Record?

You can message our staff from your Patient Portal account to request your Medical Record and we're happy to help.

Alternately, there is much that you can do yourself: You can download our Medical Records Release Form if you need to request your records or provide this form to another provider/office to send us your medical records.

From your Patient Portal account, there are additional ways to view or download your medical records:

1: Once logged into your Patient Portal account, click the large tile named: Review Medical Record . The Patient Summary page should load. You can download your Summary on this page, see below. If you don't choose a date range, then the summary will start with the date that you became a patient.

2: You can see all of the individual records in your chart by going to the Documents menu in the Patient Portal. You'll see a list of each document with ability to view and download. They are likely in PDF format.

3: From Patient Account>Send My Record

You can either email or send as Direct Message, a selection of your medical record (by date range) or your entire record. Please pay attention to the Privacy notice if choosing: email. You may need to contact staff for assistance with either of these two options.

Troubleshooting

The Patient Portal is rejecting my Date of Birth

I'm getting an error when entering my username and/or password

Username:

Some patients have attempted to enter a space somewhere in the username, and spaces are not allowed.
Username must be between 5 and 20 characters in length. Username must be unique. If it already exists in the system (i.e., another patient is using the same username), the username will not be accepted. In this case, try a different version of the username.
If you are locked out of your chart: In this case, you will be required to create a new username.

Password: Must be between 8 and 20 characters in length.

Forgot Username or Password:

If you have forgotten your username or password, then from the main patient portal login page, click Forgot username or password? (under the login box). You'll be emailed your current username or a link to reset your password.

I cannot log in with the Temporary Username and Password sent to reactivate my account

Sometimes staff will send you an email with a temporary username, password, and detailed instructions to activate your account. Both can have many characters and we recommend using Copy & Paste to enter both, rather than attempting to type in manually.

Another reason that the temporary username and password do not work is because some patients do not follow the instructions to first click the Orange Button at the top of the page, but instead proceed to enter their (temporary) login into the Log In fields below.

Click the orange Activate Your Account button and then proceed to enter the information sent to you.

Not able to activate my account on iPhone

This is a known issue affecting some iPhones depending on screen size and iOS version. The issue is, at the point where you choose your Date Of Birth, iOS is blocking some of the bottom of the screen with pop up features, and is blocking the area where you would see the orange button to activate the account. You can usually get around this by manually entering your DOB into the field in the format: MM/DD/YYYY, then if Activate is visible, tapping it.

If this is not possible, we recommend you activate your account on a desktop PC or Mac OS X.

On my iPhone, where do I find my: Labs, Radiology, Office Tests in the Patient Portal?

Need Patient Portal Help?

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Can I email you for support?

Yes!

Email: patientportal@familymedicineofwestfield.com

You'll receive a prompt reply!

Patient Portal Frequently Asked Questions